Shipping policy
The Barrelborn Dispatch Standard
Each Barrelborn stave is not pulled from a shelf.
It is prepared, finished, and issued.
Because of this, fulfillment does not operate on mass-market timelines.
Processing Time
Orders are prepared within 2–5 business days.
This window allows for:
- Final inspection
- Scent preparation and absorption
- Packaging and sealing
Once complete, the stave is released for shipment.
Shipping Time
After dispatch, estimated delivery times:
- Domestic (U.S.): 3–7 business days
- Extended regions: may vary depending on carrier conditions
Tracking will be provided once your order has been released.
Total Expected Timeline
From order to arrival:
5–12 business days
This is intentional.
On Speed
Barrelborn is not built on urgency.
It is built on precision.
If you are looking for overnight fulfillment, we are not the right fit.
If you are willing to wait for something done correctly—you are exactly who this was made for.
Shipping Address Responsibility
Customers are responsible for providing accurate shipping information.
Barrelborn is not liable for:
- Incorrect addresses
- Failed delivery attempts
- Packages marked as delivered by the carrier
Lost or Delayed Shipments
Once a package has been transferred to the carrier, it is in their control.
If delays occur, we will assist—but cannot guarantee carrier timelines.
If a package is confirmed lost, we will review the situation and determine appropriate action.
Damaged in Transit
If your item arrives damaged:
Contact us within 48 hours of delivery with:
- Photos of packaging
- Photos of the item
We will resolve it.
International Orders (If Applicable)
International shipments may be subject to:
- Customs delays
- Duties and taxes
These are the responsibility of the recipient.
Closing
We do not rush the process.
Because what you receive should never feel rushed.